Basic Supervisory Skills:

This entry level workshop is especially designed for the supervisor, who, with only a few people to manage, is still very involved in the same activities as the team and whose management authorities and responsibilities are limited. The course deals with planning, leading, controlling at entry level.

(GM 3-1) Management Functions & Activities:

This three day workshop introduces supervisors and managers to the General Management functions of PLANNING, ORGANISING, LEADING and CONTROLLING with respect to their own role and position in an organisation structure. The workshop further deals with in-depth understanding and application of the management activities of COMMUNICATING, CO-ORDINATING, MOTIVATING, DELEGATING, EVALUATING PERFORMANCE, PROBLEM SOLVING AND DECISION MAKING. A comprehensive post- workshop assignment facilitates the application of the above skills to the learner’s own working environment.

GM 3-3 Organising & Managing Performance:

On completion of this two day programme, learners will be able to explain the role of a Team Leader, define long-and short term objectives of a team, and effectively communicate in a team. The workshop will further teach the skills to prepare a job description for a team, to develop control instruments for performance evaluation and to allocate tasks considering the strengths and weaknesses of the individual.

GM 3-4 Leading & Conflict Resolution:

An intensive, interactive workshop designed for supervisors and managers to apply effective strategies to solve problems and to deal with conflict in a team.. The course further teaches the skills to identify strengths and weaknesses of a team, and to develop an action plan to improve team performance. On completion, learners will be able to make a self assessment with regards to their own strengths and weaknesses in a management position and develop an action plan for the improvement of their own managerial characteristics.

GM 3-5 Time Management:

A down-to-earth approach to managing and organising time and work activities. At the end of the workshop delegates will be equipped to create and maintain task lists, plan and organise for activities, prioritise, delegate, identify and control time wasters and to adapt action plans when changes occur. They will start to manage time instead of being managed by time.

GM 3-6 Conduction formal and informal meetings:

This practical two day workshop equips learners to prepare for a meeting with reference to physical arrangements, documentation and formulation of expected outcomes. The workshop further deals with leadership styles, decision making processes, committee procedures, dealing with conflict and follow- up on meetings with reference to minutes and action plans.

GM 4-1 Finance for Non-financial Managers:

Financial Management is not only the concern of the CEO or the Financial Director in the organisation. This workshop seeks to give any non-financial manager the understanding of financial language, the basic concepts of finance, cost, budgets, ratio’s and the ability to interpret financial reports for decision making.

GM 4-3 Negotiating Skills:

This three day workshop enables learners to identify the different concepts of negotiating, to identify and apply the steps in the negotiating process to an authentic work situation. Furthermore, delegates will be able to identify and apply strategies to their own negotiating process, and identify and counteract the strategies of the other party.

HR 4-4 Interview Structures & Techniques:

On completion of this practical and intensive 3 day workshop, learners will be equipped to plan and prepare for recruitment with reference to the legal requirements, job specifications, competencies, selection procedures and control. They will be able to develop selection criteria and scorecards, deal with initial screening, conduct interviews professionally and select the best matched candidate for the position.

OA 2-1 Professionalism in the Office:

An energising series of workshops empowering delegates with the knowledge and skills to become confident, well respected and indispensable assistants to customers and colleagues alike. The course addresses professional behaviour, all aspects of communication, greeting & directing visitors, concepts of business ethics, managing office equipment & stationary, maintaining a clean office space and managing time and a diary for oneself and others.

OA 2-2 Excellence on the Phone:

A high impact workshop that equips delegates to return to the workplace with the skills needed to project a professional image when dealing with people on the phone and to attend to customer enquiries. Telephone etiquette, active listening skills, customer expectations, handling complaints and unusual requests from customers form the basis of this course.

PD 3-1 Assertiveness Skills:

At the end of this workshop, delegates will be able to make assertive contributions during discussions in the workplace. Their input becomes brief, to the point and is expressed with respect to other persons. Attempts made by others at manipulation are pointed out firmly, listening is active and attentive and the temptation to become aggressive is avoided. The aim of these skills is to obtain Win-Win results.

PD 3-2 Managing stress in the workplace:

This workshop provides insight into the concept of stress, positive and negative, and explains our individual physical and emotional reactions to stress. After identifying the stressors and their inter-relationships in the workplace, the home- and living environment, learners are introduced to a variety of techniques to deal with stress in those environments.

L 3-1 Business Writing Skills:

A practical, three day workshop, dealing with frequently encountered documents in business, such as formal and informal letters, fax messages, e-mail, agendas, minutes of meetings and multi-media presentations. Through the use of critical thinking skills, delegates learn to structure and organise the message, choosing appropriate formats and lay-outs.

L 3-2 Oral Presentation Skills:

Delivering a message with conviction and control to an audience of a single person or a large group is the purpose of this two day workshop. Through proper identifying of the objectives, structuring the contents and managing the audience, learners leave this workshop with the skills to transfer information and to obtain commitment at the end of a presentation.

L 4-1 Report Writing:

The purpose of this workshop is to enable delegates to follow a structured process and format when writing reports, and to produce a clear, concise and unemotional text. The course deals in a practical manner with identifying the purpose of the report, identifying the audience, drafting and editing of reports, various formatted structures and the use of plain language in business.

M 3-1 Telesales:

A high impact two-day workshop addressing the knowledge, skills and attitude of people dealing with incoming and outgoing telephone calls. At the end of the course, delegates will be competent of interacting with the customer in a professional manner, responding to customer queries, handling sales transactions and providing follow-up to customer requests, thus improving productivity of all calls.

L 3-2 Oral Presentation Skills:

Delivering a message with conviction and control to an audience of a single person or a large group is the purpose of this two day workshop. Through proper identifying of the objectives, structuring the contents and managing the audience, learners leave this workshop with the skills to transfer information and to obtain commitment at the end of a presentation.

M 4-1 Successful Sales:

Achieving sales targets as expected by the company and remaining motivated in a tough sales environment can be hard on a consultant who is not equipped with selling skills. At the end of this workshop delegates will be ready to approach the selling task with new motivation to build relations with the customer, manage their time and territory, effectively present the benefits of their product linked to the need of the customer, handle objections, close deals and recognise opportunities for add-on selling.

M 4-2 Dealing with Customers:

A two day skills orientated workshop, leaving participants with a personal action plan to enhance customer relations. The verbal and non-verbal communication of reliability, responsiveness, assurance and empathy are the core issues of this practical course. The techniques learned range from handling a simple complaint, to dealing with demanding, overbearing, indecisive or angry customers.

Tailor-made Corporate Team Building Programmes:

Transform your groups of staff members into focused teams who will achieve goals and targets of the organisation in an effective way. Experiential learning produces a dramatic change in understanding the self, our problems and the relationship between the two. The objective of the experiential learning is knowledge and fun, so that the process of learning is made enjoyable, and thus conducive to learning.